Shipping policy
Processing Times
We typically need 2–5 business days to process and prepare your order before it's handed off to our shipping partners. During high-demand periods or holidays, processing may take up to 10 days. Once your order is in processing, we’re unable to make changes—including to shipping addresses—so please double-check your details before checkout.
We ship Monday to Friday (excluding holidays). As soon as your order is shipped, you’ll receive a Shipping Confirmation email with your tracking number.
Delivery Estimates
Please note that shipping times vary depending on your region. The estimates below do not include processing time.
| Location | Estimated Delivery Time |
|---|---|
| United States | 7–14 business days |
| Canada & Europe | 10–14 business days |
| Australia & New Zealand | 10–21 business days |
| Mexico, Central & South America | 15–30 business days |
Note: These are estimates and not guaranteed delivery windows. Factors like customs clearance, local holidays, extreme weather, or carrier delays may impact shipping times.
Tracking
All orders come with a tracking number. You'll receive it by email once your order ships. Please allow a few days for the tracking link to become active. If it’s been over 5 business days and there’s still no update, contact us at info@goldenlumen.com.
Customs, Duties & Taxes
For international orders, customs duties, import taxes, or clearance fees may apply once your package reaches your country. These fees are the buyer’s responsibility and are not included in our prices. If a shipment is refused due to unpaid customs, return shipping and import charges will be deducted from your refund.
Please contact your local customs office for details before placing your order.
Lost or Damaged Packages
If your tracking shows “Delivered” but you haven’t received your package, please file a claim with your local carrier. GoldenLumen is not responsible for lost, stolen, or damaged shipments.
We rely on official tracking timestamps when evaluating any damage or delivery issues.
Address Accuracy
Please double-check your shipping address before completing your order. Once we begin processing, we can’t make changes. We are not liable for orders sent to incorrect addresses.
Need Help?
Questions or concerns? We’re here for you.
Email us anytime at info@goldenlumen.com—we’ll get back to you as soon as we can.
